Frequently Asked Questions

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Considering a stairlift but have some questions? There is no need to worry, at The Stairlift Company we want you to be completely comfortable with your decision. Take a look at some of our frequently asked questions to find answers to some common queries.

If you can’t find an answer to your question here, simply contact our friendly specialists today and they’ll be happy to help you.

Buying A Stairlift

  • Do I have to pay for a quotation?

    All of our quotations are free and no-obligation. Once you have received a quote, you are welcome to think it over and decide at your own pace whether you would like to continue through to purchase.

  • How much does a stairlift cost?

    This can depend on the shape and size of your staircase as well as the model of the stairlift you choose.

    Please contact us by clicking here or calling us on 0800 048 3362 where one of our team can discuss your requirements and give you a clearer idea as to what price you should be expecting to pay.

  • My stairs have a partial landing. Will I need a curved stairlift?

    When deciding to get a stairlift, one of the first things to consider is whether you will require a straight or curved stairlift. In some cases, two straight stairlifts can do the job of one curved stairlift and may be more cost-effective. Our article about choosing between straight and curved stairlifts may be a useful resource, or get in touch for more advice.

  • What are the advantages of a new stairlift over a reconditioned one?

    Obviously, this can come down to personal preference. Our new stairlifts will be covered by a 2-year warranty, will likely utilise any new feature advances in the field and sourcing any spare parts should a repair be necessary at anytime may prove easier.

  • Does the equipment come with a warranty?

    Yes. All our stairlifts benefit from a 2 year warranty.

Stairlift Installation

  • How long does installation take and will there be any mess?

    Depending on whether your rail needs to be straight or curved, and is of standard size or custom built, you can expect a curved stairlift to be fitted within a day and a straight stairlift in a matter of hours. On the day of installation our engineers will be in and out usually within a few hours, cleaning up after themselves and leaving no mess. Take a look at our article about what happens when a stairlift is installed for more insight.

  • How is the stairlift fitted?

    A common misconception is that stairlifts are fitted to the wall. They are actually attached to the stairs utilising special brackets and fixed through the stair treads. Take a look at our article about how a stairlift is fitted to the stairs for more information.

About Stairlifts

  • How is the stairlift powered?

    The stairlift is immediately powered by a rechargeable battery pack that is recharged from the mains when the lift is at a standstill. The low voltage motor will use energy equivalent to that of boiling a kettle and in the event of a power cut will hold enough power for a further 6 to 12 trips before recharge is needed.

  • What are the weight restrictions?

    This can obviously depend on the make and model of your lift however generally a standard rating is approximately 115kg (18 ½ st) with some allowing up to 160kg (25 ½ st).

  • What safety features do stairlifts have?

    Some safety features will vary from model to model, and optional extras can be added if you need them, but all stairlifts come with a wide range of safety features as standard. These include obstruction sensors, emergency stop buttons, a key switch to disable unauthorised use of the stairlift, battery back-up power and many more. A more in-depth look at various safety features can be found in our article about stairlift safety features.

  • Can two people share the same stairlift?

    Yes. Most modern makes of stairlift have a function to send and call the lift. These are often either fitted to the wall or in a hand held device allowing a person to call the lift if it is not at the station that they require.