Customer Support

Peace of mind is one of the most important things to consider when adding any furnishing or goods to your home and stairlifts are certainly no different. With this in mind, The Stairlift Company offers a hassle-free two year warranty on all our stairlifts.

On the rare occasion that you encounter any technical issues with your installed stairlift, rest assured we have engineers on hand to resolve this and will be with you on the same day; any day of the week including weekends. For emergencies, we’ll be there in four hours.

We also offer stairlift service and maintenance packages to ensure your stairlift continues to work in tip top condition and with over 100 engineers based across the UK, we will quickly be able to set up a visit to your home. Speak to your surveyor for further details on your options.

You can rely on a prompt and convenient service. We diagnose and fix all manner of stairlift issues all year round, helping you to maintain your independence.

Two-Year Warranty

Through our 2-year warranty, you can gain peace of mind. With parts and labour as standard, if you encounter any issues with our installations in your home, you can simply contact us and we’ll quickly get your stairlift operational again.

For more details on repairs and servicing, your 2 year warranty, or to arrange for a prompt repair visit, simply get in touch and we’ll respond promptly.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website